Changelog

Follow up on the latest improvements andย updates.

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We're excited to introduce View Only Auctions & Items - a powerful feature that gives you complete control over which items can be bid on online and which are reserved for in-person events. Perfect for hybrid auctions and live events where you want to showcase items without allowing online bidding.
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What's New ๐Ÿš€
Auction-level bidding control:
๐ŸŽฏ Set your entire auction to allow or disable online bidding with the "Allow online bidding" toggle, giving you complete control over the bidding experience.
Item-level bidding restrictions:
๐Ÿท๏ธ Mark individual items as "in-person only" to reserve specific prizes for your live event while keeping others available for online bidding.
Hybrid auction support:
๐Ÿค Seamlessly run auctions with both online and in-person components, showcasing all items while controlling where bidding can occur.
View-only mode:
๐Ÿ‘๏ธ When online bidding is disabled, your auction becomes a beautiful showcase that builds excitement without allowing bids, perfect for promoting your live event.
Admin bid management:
๐Ÿง‘โ€๐Ÿ’ป Even with online bidding disabled, administrators can still add bids manually through the dashboard for phone bids or live auction entries.
Flexible visibility options:
๐Ÿ” Combine with existing visibility settings (public/private) to show or hide specific items from public view while controlling bidding access.
How it works ๐Ÿ“
Setting auction-wide bidding:
  1. Navigate to your
    Auction
    in the dashboard
  2. Find the
    Auction settings
    tab
  3. Toggle
    "Allow online bidding"
    on or off
When disabled, the entire auction becomes view-only regardless of individual item settings
Marking individual items as in-person only:
  1. Click to
    Edit an Item
    in your auction dashboard
  2. Scroll to the bottom and find
    "Mark as in-person item"
  3. Toggle this setting on to reserve the item for
    in-person bidding only
Note: This option is only available when auction-wide online bidding is enabled
Managing bids during live events:
  • Administrators can add manual bids through the dashboard
  • Perfect for recording phone bids or live auction activity
  • Maintains complete bidding records within your Givebutter system
Why it matters ๐Ÿ“ˆ
View Only Auctions & Items transforms your auction strategy by:
  • Supporting hybrid events:
    Run sophisticated auctions with both online & live portions
  • Building anticipation:
    Showcase high-value items that will only be available at your live event
  • Increasing attendance:
    Create exclusive in-person experiences that drive event participation
  • Simplifying management:
    Handle all bidding activity within one unified platform
  • Enhancing flexibility:
    Adapt your auction strategy based on item type, value, or event goals
This feature is especially valuable for galas, benefit dinners, and fundraising events where you want to showcase your complete auction catalog while reserving the most exciting items for the live experience.
For more information on setting up hybrid auctions and managing bidding controls, check out our Help Center article with detailed instructions and best practices.
๐Ÿ’ก
Tip: Consider marking your highest-value or most unique items as in-person only to create excitement and drive event attendance, while allowing smaller items to generate online competition throughout your campaign.
We're excited to introduce Roles & Permissions - a simple yet powerful way to control who on your team can access what! Create the perfect mix of permissions with four ready-made roles that protect sensitive data while letting your team collaborate effectively.
What's New ๐Ÿš€
Four pre-defined roles: ๐Ÿ‘ฅ
Assign team members to roles that match their responsibilities:
  • Administrator:
    Full access to Givebutter, including managing team members & Givebutter Plus
  • Finance:
    Focused access to transactions, payouts, refunds, and financial reports
  • Campaign Editor:
    Create and manage fundraising campaigns and events
  • CRM Manager:
    Oversee donor database and relationship tools
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Multiple roles per user: ๐Ÿ™‹
Create custom permission combinations that match your real-world team structure. For example, assign both Campaign Editor and CRM Manager roles to your development director.
Campaign-specific access: ๐Ÿ”
Limit users to specific campaigns - perfect for volunteers, board members, or department staff who only need access to particular fundraising initiatives.
Enhanced security: ๐Ÿ›ก๏ธ
Protect sensitive donor and financial data by granting appropriate access levels based on team responsibilities.
Permissions list: ๐Ÿ“‹
Clear breakdown of what each role can access, providing transparency and certainty about team member capabilities.
How to manage team members ๐Ÿ“
Adding a new team member:
  1. Navigate to
    Settings โ†’ Users
    in your dashboard
  2. Click the
    Invite user
    button
  3. Enter their name and email address
  4. Select one or more roles by checking the appropriate boxes
  5. Choose between full access or specific campaigns
  6. Decide if you want to "Allow access to future campaigns" for that user (optional)
  7. Click
    Invite user
    to send the invitation
Editing roles:
  1. Navigate to
    Settings โ†’ Users
  2. Find the team member and click the three dots (...)
  3. Select
    Edit
    from the dropdown
  4. Update their role selections
  5. Click
    Save changes
Why it matters ๐Ÿ“ˆ
Role-based permissions solve key challenges for growing organizations:
  • Protect donor trust:
    Keep sensitive supporter data secure by limiting access to appropriate team members
  • Empower volunteers safely:
    Allow helpers to manage specific campaigns without exposing financial data
  • Control finances:
    Restrict financial operations to authorized personnel only
  • Scale your team:
    Easily add new members with precisely the right access level
Best of all, Roles & Permissions is available to all Givebutter users at no additional cost!
For more detailed information on roles and their specific permissions, check out our Help Center article about Roles & Permissions.
๐Ÿ’ก
Tip: Consider combining roles for leadership positions. For example, assign both Finance and CRM Manager roles to your development director for a perfect balance of donor insights and financial oversight.
New Features
  • Event Ticket Flow v2.0 - We've completely rebuilt our ticketing experience! The new flow makes it easier for supporters to purchase tickets and creates a smoother experience across all devices. Plus, admins can now accept cash payments directly in the system.
  • Instant Payouts for Eligible Accounts โ€“ Withdraw available funds to your connected bank account within 30 minutesโ€”any time, any dayโ€”with a new instant transfer option, perfect for when you need funds fast.
  • SMS for Fiscally Sponsored Organizations
    - Fiscally sponsored accounts can now apply for SMS capabilities, removing previous limitations and giving more nonprofits access to powerful text messaging tools.
  • Enhanced Contact Management
    - Sort your company contacts alphabetically, filter by last donation date, and navigate between contact records using simple up/down arrow keys. We've also added new user roles for "CRM Manager" and "Finance" to better organize team permissions.
  • Manual Winner Selection for Auctions
    โ€“ Take full control of your auction results by manually declaring winners for items with a โ€œBuy Nowโ€ option. Ideal for hybrid events, offline bids, and handling VIP or special-case situations.
  • Offline Payments for Auctions
    โ€“ Record cash, checks, and in-kind payments directly in your Givebutter dashboard. All auction paymentsโ€”online and offlineโ€”now count toward your totals and reporting.
  • Auction Item Export
    - Download your auction items as CSV files for easy reporting and analysis outside of Givebutter.
  • Advanced Data Import
    - Import thank you messages and in-honor-of data when bringing in transaction records, plus get more contact data in your transaction exports.
Improvements
  • Campaign Story Editor Upgrades
    - Added text size controls, anchor links, and alignment options to give you more creative control. Plus, we'll now warn you about unsaved changes so you never lose your work.
  • Ticket Description Editor
    - Enhanced text formatting options including line breaks, lists, text sizing, and AI features to make your event descriptions more engaging.
  • Streamlined Auction Experience
    - Cleaned up category displays by removing empty "Other items" sections and category titles when no live items remain. Added a "notify pledgee immediately" option for faster pledge communication.
  • Engage Table Improvements
    - Engage tables now match the look and feel of other core tables, with better column controls and the ability to create segments directly within the recipient selection flow.
  • Mobile Experience Enhancements
    - Better support for contacts without names, clearer custom field descriptions, and improved visual guides during ticket checkout. M2 card reader users get better feedback during firmware updates.
  • Contact Management Polish
    - Activity feeds now show which specific user performed each action, making tracking changes and collaborating with your team easier.
Bug Fixes & Maintenance
  • Fixed multiple workflow email triggers to prevent duplicate messages
  • Resolved email preview inconsistencies so that what you see matches what gets sent
  • Fixed mobile promo code auto-selection issues
  • Corrected auto-bid triggers for auction items purchased via buy-now
  • Improved Giving Hub donation flow on mobile devices
  • Resolved transfer dialog display issues on the Payouts page
  • Fixed ticket selection problems in Registration Fundraising
  • Corrected campaign navigation on iPad Pro screens
  • Added a verification system to catch stuck SMS/email messages
  • Fixed payment banner blocking account creation
  • Column controls on Engage tables
  • Mobile app shows descriptions on custom fields
  • Ability to create a segment during the recipient selection flow in Engage
  • Various performance improvements and technical maintenance
As always, these updates are rolling out automatically to all Givebutter accounts. Questions? Our support team is here to help! ๐Ÿงˆ
We're excited to announce two new (and highly requested) features that make Givebutter's auction platform even more flexible and efficient than ever before!
NEW AUCTION FEATURES
1. Manually Declare Winner for Auction Items ๐Ÿ†
Take full control of your auctions by easily assigning winners for items that have a buy now setting! This feature is perfect for hybrid events, accommodating offline bids, and handling special situations.
  • Three payment options:
    Choose to charge saved payment methods instantly, send payment requests via email, or record offline transactions
  • Perfect for hybrid events:
    Seamlessly integrate offline and phone bids within your online auction dashboard in Givebutter
  • Special circumstances handling:
    Accommodate VIP donors, technical issues, or last-minute changes with ease
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2. Offline Payments for Auctions ๐Ÿ’ต
Accept payment methods your auction attendees and bidders prefer, including cash, checks, and other offline options - all tracked directly in your Givebutter dashboard!
  • Better record-keeping:
    Track all auction payments in one place regardless of payment method
  • Multiple payment types:
    Record various offline payments including cash, check, in-kind, and more
  • Accurate reporting:
    All payment methods are captured in your campaign totals and transaction reports
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We're thrilled to announce the release of our completely redesigned ticket purchasing experience! Our new Event Ticket Checkout Flow v2.0 transforms how attendees buy tickets with a streamlined, mobile-optimized process that makes purchasing multiple tickets effortless while boosting your fundraising results.
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What's New ๐Ÿš€
  • Intuitive ticket purchasing:
    ๐Ÿ›’ Select multiple tickets with our streamlined checkout experience that shows a clear summary of all selected items, making it simple to manage group purchases.
  • Simplified information entry:
    โœ๏ธ The new "Use this contact info for all tickets" option dramatically reduces data entry for multiple ticket purchases, solving one of the biggest friction points in the checkout process.
  • Enhanced mobile experience:
    ๐Ÿ“ฑ Our fully mobile responsive design works flawlessly across all devices, perfect for all of your attendees who purchase tickets on their mobile devices.
  • Improved promo code handling:
    ๐Ÿท๏ธ Clearer application of promotional codes increases successful discount usage with instant promo code validation.
  • Streamlined payment options:
    ๐Ÿ’ณ Simplified payment method selection with multiple options (Credit/debit card, Google Pay, PayPal, Venmo, ACH, check) creates an easy checkout experience.
  • Smoother donation integration:
    ๐Ÿ’– Improved donation add-on screen that helps organizations maximize both ticket sales and additional fundraising opportunities from their events.
  • Better accessibility:
    ๐Ÿ’ป Enhanced keyboard navigation and screen reader support makes your events more inclusive for all attendees.
How to use the new ticket flow ๐Ÿ“
The streamlined checkout process guides attendees through a simple step-by-step journey:
  1. Select tickets:
    Choose ticket types and quantities with clear visual organization
  2. Add a donation (optional):
    Easily include a one-time or recurring donation
  3. Add Personalization:
    Credit team members, add designations, or include personal messages
  4. Enter attendee information:
    Quickly fill out details for the attendees for each ticket purchased
  5. Complete payment:
    Choose from multiple payment methods with a clear order summary
  6. Confirmation and sharing:
    Access tickets and share the event with others
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Why it matters ๐Ÿ“ˆ
Event Ticket Checkout Flow v2.0 brings several advantages that will help your organization sell more tickets and raise more funds including:
  • Higher conversion rates:
    Streamlined, mobile-optimized flow reduces cart abandonment
  • Increased average order value:
    Easy bundling encourages multi-ticket purchases
  • Enhanced donor experience:
    Premium purchasing experience with a better visual flow
  • Stronger mobile performance:
    Fully responsive design works beautifully on all devices
  • Improved fundraising results:
    Improved donation add-on feature maximizes every purchase
Best of all, this upgrade is automatically enabled for all Givebutter events with no additional setup required!
Checkout our Help Center article for more details on maximizing the new ticket flow's potential.
๐Ÿ“‹
Note: This update creates parity with our recently updated Donation Flow v2.0, ensuring consistent experiences across the Givebutter platform.
Say goodbye to scattered commitments and missed donations. With Pledges, you can track and collect 100% of promised donations, matching gifts, and sponsorships all while fostering stronger donor relationships.
  • Quickly record a commitment:
    Instantly log pledged donations, matching gifts, and sponsorships as they are pledged, documenting key details of the commitment like timeline, amount, and notes.
  • Never miss out on a donation:
    Collect 100% of promised donations with straightforward payment links that allow donors to easily pay online or link an existing transaction.
  • Forecast fundraising efforts with greater accuracy:
    Track outstanding pledges, see the sum of outstanding and future donations.
  • Nurture donor fulfillment:
    Send personalized reminders and establish flexible payment installments, ensuring donors fulfill their commitments with ease.
Pledge_Installment_Progress
Creating a Pledge
Navigate to
Transactions
and switch to the
Pledges
tab above the table. Select
+ Add pledge
and customize all the necessary details.
Managing, Viewing, and Sharing Pledges
Once a pledge is created, click the three-dot icon and choose
View Details
. This allows you to preview or edit the installment schedule, view payment history, or update pledge settings.
To access the pledge payment portal, click the
View icon
. For sharing options, use the
Share Link
dropdown menu.
Pledges_Payment_Portal
For more guided instructions on creating and managing Pledges, check out our Help center article.
Instant Payouts enables eligible accounts to withdraw available funds to a connected bank account within 30 minutes, even on weekends and holidays!
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What's new ๐Ÿš€
Instant transfer option:
Choose between instant or standard transfers to payout your available funds.
  • Instant payouts arrive in your bank account within 30 minutes any day of the week, any time of day, for a small fee deducted from the payout amount.
  • Standard payouts arrive in 1-3 business days and are always free.
How to use instant payouts ๐Ÿ“
From the Payouts page in your Givebutter dashboard:
  • Click
    Withdraw
    on a campaign with an
    available balance
  • Instant
    will appear automatically for
    eligible accounts
    *
  • Select
    Instant
    from the
    Transfer options
    section
  • Click the
    Transfer
    button
  • Receive funds
    in your connected bank account
    within 30 minutes
*Eligibility requires being a verified nonprofit account with at least 5 previous payouts and an
instant-eligible
connected bank account.
Why it matters ๐Ÿ“ˆ
Sometimes you need your funds
right now
, even on
weekends or holidays
. Now that is possible with Instant Payouts!
For more information on using Instant Payouts, check out our Help Center article with detailed instructions, eligibility requirements, and limitations.
New Features
  • Registration Fundraising
    - Now participants can register for events and create fundraising pages in one seamless flow. This eliminates the frustrating two-step process, boosting fundraiser participation rates without any extra work on your part.
  • Tax Deductibility Settings and Fair Market Value
    - Help donors track tax-deductible amounts on receipts when donations include goods or services
  • Event Attendees Tab for campaigns
    - Easily manage and track event participants
Improvements
  • Bulk Contact Actions
    - Select and update hundreds of contacts at once with tags, subscription settings, and more
  • Auction Item Enhancements
    - Added image uploads, video embedding, and Canva support for item descriptions
  • Transaction Management
    - Added Payment Method as a default column and contact data to exports
  • Donation Fields
    - Extended character limits for suggested donation descriptions from 40 to 160
  • Campaign Photos
    - Added "Maintain aspect ratio" option for form campaign cover photos
  • Auction Display
    - Winning bids now highlighted more prominently in bidding history
  • Email & Text Tracking
    - Added "Sent Date" and "Sender" columns to message tables
  • Contact Type Conversion
    - Users now stay on the contact record after converting between types
  • Two-Factor Authentication (2FA) for Payouts
    - Added security features to protect your organization's funds
  • Plus Plan Options
    - Added a new 300k contact tier for Givebutter Plus
Bug Fixes & Maintenance
  • Fixed workflow message deletion issues
  • Improved shipping address validation at checkout
  • Updated donation form gradients for better button contrast
  • Fixed memory allocation and UI validation issues
  • Resolved issues with auction item validation during checkout
  • Fixed transaction trigger issues for plan changes and check payments
  • Updated error handling to improve capturing errors on payouts
  • Added metrics for Service Level Objectives
  • Improved performance with updated components in Workflows and Reporting
Weโ€™ve rolled out some buttery smooth updates to the Givebutter Mobile app, designed to make fundraising
easier, faster, and more intuitive
than ever before.
This update ensures that whether someone is a first-time volunteer, event staff, or a seasoned Givebutter admin, theyโ€™ll have a frictionless experience managing check-ins, processing donations, or collecting auction payments.
Whatโ€™s new?
Smarter navigation
โ€“ Weโ€™ve updated our navigation to make it even easier to access key features with our all-in-one action screen. Scan tickets, sell tickets, and collect donations, all from a single view. No more jumping around the appโ€”everything you need to assist donors is right at your fingertips.
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Campaign home
โ€“ View live insights of your eventโ€™s success in one convenient dashboard. Track fundraising totals from donations, ticket sales, and auction items in real time and watch them grow throughout your event.
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Simplified checkout -
A faster, more intuitive checkout experience. Easily add a donation during ticket sales, apply promo codes, and the ability to select one supporter for the entire sale.
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Fresh new look -
The Mobile app got a buttery smooth update with a modern, intuitive design that enhances both usability and performance, so you can focus more time on raising funds.
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Additional improvements
- Along with the bigger changes, here are some improvements we've made to make the app that much butter:
  • New welcome and onboarding experience with animation
  • Share your campaign right from the app, either by sharing a QR code for others to scan or send directly to their device
  • Easily navigate between campaigns with our new campaign selector
  • Campaign-level custom fields are now accessible for donations and ticket sales
  • Filter transactions by current campaign or account-wide
  • New ticket details layout
  • New ticket Check In/Mark Absent sounds
  • Improved accessibility
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Here's what Givebutter has been cooking up this month!
New
  • NEW
    Donation Flows for Pages
Improvements
CleanShot 2025-03-26 at 13
  • Reassign transactions to different contacts from the transaction drawer
  • Added "Date cancelled" column to the Recurring plans table
  • Added the ability to sort by "Category" in the auction items table
  • Added the ability to sort to all of the columns on the "Winning Bids" table
  • Extended custom field description limits to 1000 characters
  • Admins can now add a reason for cancelling the recurring plan
  • Custom fields: Add multi-select option to Campaign custom fields
Bugs & Maintenance
  • Fixed line overflow in the transaction drawer
  • Fixed the tip select bottom arrow not being clickable
Coming Soon
  • Roles & Permissions
  • Registration Fundraising
  • NEW
    Event Ticket Checkout Flow
Load More
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