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Follow up on the latest improvements and updates.
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We're thrilled to add
Cash App Pay
as a new payment method to enhance your donors' giving experience! Popular with younger demographics and mobile-first users, Cash App Pay makes it easier than ever for supporters to complete donations using their preferred payment method. 🎉
What's New
Simple mobile payments:
📱 Donors can now complete donations using their Cash App balance or linked debit card with just a few taps on their mobile device.Desktop-friendly experience:
🖥️ Desktop users can donate by scanning a QR code that connects directly to their Cash App for secure payment processing.One-time and recurring donations:
🔄 Cash App Pay works for both single donations and recurring donation plans, giving supporters flexible ways to contribute to your cause.Full dashboard integration:
📊 View Cash App Pay transactions in your dashboard with clear payment method indicators, filtering options, and detailed transaction records.Admin control:
🧑💻 Enable or disable Cash App Pay for your organization through your payment method settings, with transparent processing fee information.About Cash App Pay
- Donor experience:Supporters will see Cash App Pay as an option in the payment accordion during checkout, alongside other enabled payment methods like Venmo, PayPal, and credit cards.
- Track transactions:All Cash App Pay donations appear in your Transactions dashboard with the distinctive Cash App icon, making it easy to identify and manage these payments.
Additional Details
Cash App Pay is currently available for USD transactions and US-based supporters only. Cash App Pay is available for all transaction types, with the exception of auctions and pledges currently.
Adding Cash App Pay helps you reach supporters where they are, particularly younger donors who prefer mobile-first payment solutions. This expansion of payment options can help reduce checkout friction and potentially increase your donation conversion rates.
Learn more about configuring payment methods in this Help Center article.
new
improved
fixed
July Product Roundup: What’s New in Givebutter 🧈
Improvements
Fundraising & Campaigns
- Campaign publishing is now manual, giving you full control before your campaign goes live
- You can declare winners for nearly all auction item statuses—including paused, private, live, or unsold items
- Bidder exports now include phone number and email address
- Updated event ticket selector to remove grey image borders and display cleaner layouts for product types
- Campaign headers now display your goal and progress toward it
- New sharing overlay makes it easier to promote your campaign
- Improved language and layout on user roles and billing views
Engage
- Tables in Engage can now expand to full width for easier viewing
- Bulk delete drafts are for emails, texts, and mailings
Mobile App
- Fixed placeholder behavior in the donation amount field—no more deleting the $0 before typing
- Updated UI across multiple areas, including account selector, campaign screens, and check-in flows
- Improved spacing, padding, and styling for more consistent ticket fields and bundle displays
Bug Fixes & Maintenance
- Fixed repeated rendering of Stripe notifications banner on the Payouts page
- Resolved the signup issue where nonprofits without a Guidestar address had nowhere to enter their country
- Fixed bug in transaction drawer where totals occasionally displayed incorrectly
- Fixed the issue where livestreams using YouTube failed to appear
new
improved
fixed
June Product Roundup: What’s New in Givebutter 🧈
New Features
- View-Only Auctions & In-Person Only Items – Choose which auction items can be bid on online, which are reserved for live events, and which are view-only. Admins can still manually enter bids and declare winners—perfect for hybrid auctions.
- Offline Payments for Auction Items – Accept and record payments by cash, check, or in-kind for auction items directly in the dashboard and mobile app. All payment types are now tracked in your campaign totals.
- Campaign-Specific Access – Assign team members to pre-defined roles (Administrator, Finance, CRM Manager, Campaign Editor) and limit their access to specific campaigns.
- New Ticket Selector Design – The first screen in ticket checkout now features an all-new look with clearer ticket styling, separated descriptions, and a modern layout that’s easier to scan.
- Two-Factor Authentication on Mobile – Users can now enable 2FA via email or text for mobile logins. Once verified, login is remembered on that device unless explicitly logged out.
- Declare a Winner for Buy-Now Items – Easily assign winners manually for items with a Buy Now option, and choose how to collect payment—instantly, via email, or offline—right from the Givebutter dashboard or mobile app.
Improvements
Event & Ticketing
- Ticket descriptions now support rich text formatting (bullets, bold, links, etc.)
- Sold out tickets are now automatically moved to the bottom of the ticket list
- Ticket checkout UI is clearer, with improved font contrast and padding
- Promo code input is hidden for events without any active codes
- Retail value is now hidden on the new event ticket flow
- New placeholder added when declaring a winner with no bidders
Auctions
- You can now hide the amount raised under each team member’s photo
- New toggle lets you manage online bidding at the auction or item level
- Better UI for admin bidding and winner selection workflows
CRM & Contacts
- Create contacts with email or phone only (no name required)
- Filter for contacts with missing contact info
- New workflow condition: Apply actions only after a contact enters a workflow
- Cleaner tag management UI on contact profiles
General UI/UX
- Roles & permissions drawer updated for better clarity and layout
- Ticket bundle and field layouts improved for consistency
- Mobile screens updated across the app (Bluetooth pairing, contact profiles, campaign list, check-in screens)
- Improved “Delete user” language for clarity
Bug Fixes & Maintenance
- Fixed auction registration issues related to bidder verification
- Fixed livestream issues where YouTube wasn’t displaying properly
- Fixed auction page access for newly created accounts
- Resolved signup bug where nonprofit name field cleared unexpectedly
- Improved error messages for workflows using short date formats
- Fixed advanced contact filter crash when null email values were passed
- Fixed issues with auto-archived tasks showing incorrect activity
- Resolved a ticket custom field upload issue
- Fixed contact name truncation in mobile profiles
- Fixed promo code logic during checkout when invalid codes were applied
- Tooltip and checkbox alignment issues corrected in user roles settings
We're excited to introduce View Only Auctions & Items - a powerful feature that gives you complete control over which items can be bid on online and which are reserved for in-person events. Perfect for hybrid auctions and live events where you want to showcase items without allowing online bidding.

What's New 🚀
Auction-level bidding control:
🎯 Set your entire auction to allow or disable online bidding with the "Allow online bidding" toggle, giving you complete control over the bidding experience.Item-level bidding restrictions:
🏷️ Mark individual items as "in-person only" to reserve specific prizes for your live event while keeping others available for online bidding.Hybrid auction support:
🤝 Seamlessly run auctions with both online and in-person components, showcasing all items while controlling where bidding can occur.View-only mode:
👁️ When online bidding is disabled, your auction becomes a beautiful showcase that builds excitement without allowing bids, perfect for promoting your live event.Admin bid management:
🧑💻 Even with online bidding disabled, administrators can still add bids manually through the dashboard for phone bids or live auction entries.Flexible visibility options:
🔍 Combine with existing visibility settings (public/private) to show or hide specific items from public view while controlling bidding access.How it works 📝
Setting auction-wide bidding:
- Navigate to your Auctionin the dashboard
- Find the Auction settingstab
- Toggle "Allow online bidding"on or off
When disabled, the entire auction becomes view-only regardless of individual item settings
Marking individual items as in-person only:
- Click to Edit an Itemin your auction dashboard
- Scroll to the bottom and find "Mark as in-person item"
- Toggle this setting on to reserve the item for in-person bidding only
Note: This option is only available when auction-wide online bidding is enabled
Managing bids during live events:
- Administrators can add manual bids through the dashboard
- Perfect for recording phone bids or live auction activity
- Maintains complete bidding records within your Givebutter system
Why it matters 📈
View Only Auctions & Items transforms your auction strategy by:
- Supporting hybrid events:Run sophisticated auctions with both online & live portions
- Building anticipation:Showcase high-value items that will only be available at your live event
- Increasing attendance:Create exclusive in-person experiences that drive event participation
- Simplifying management:Handle all bidding activity within one unified platform
- Enhancing flexibility:Adapt your auction strategy based on item type, value, or event goals
This feature is especially valuable for galas, benefit dinners, and fundraising events where you want to showcase your complete auction catalog while reserving the most exciting items for the live experience.
For more information on setting up hybrid auctions and managing bidding controls, check out our Help Center article with detailed instructions and best practices.
💡
Tip: Consider marking your highest-value or most unique items as in-person only to create excitement and drive event attendance, while allowing smaller items to generate online competition throughout your campaign.
We're excited to introduce Roles & Permissions - a simple yet powerful way to control who on your team can access what! Create the perfect mix of permissions with four ready-made roles that protect sensitive data while letting your team collaborate effectively.
What's New 🚀
Four pre-defined roles: 👥
Assign team members to roles that match their responsibilities:- Administrator:Full access to Givebutter, including managing team members & Givebutter Plus
- Finance:Focused access to transactions, payouts, refunds, and financial reports
- Campaign Editor:Create and manage fundraising campaigns and events
- CRM Manager:Oversee donor database and relationship tools

Multiple roles per user: 🙋
Create custom permission combinations that match your real-world team structure. For example, assign both Campaign Editor and CRM Manager roles to your development director.Campaign-specific access: 🔏
Limit users to specific campaigns - perfect for volunteers, board members, or department staff who only need access to particular fundraising initiatives.Enhanced security: 🛡️
Protect sensitive donor and financial data by granting appropriate access levels based on team responsibilities.Permissions list: 📋
Clear breakdown of what each role can access, providing transparency and certainty about team member capabilities.How to manage team members 📝
Adding a new team member:
- Navigate to Settings → Usersin your dashboard
- Click the Invite userbutton
- Enter their name and email address
- Select one or more roles by checking the appropriate boxes
- Choose between full access or specific campaigns
- Decide if you want to "Allow access to future campaigns" for that user (optional)
- Click Invite userto send the invitation
Editing roles:
- Navigate to Settings → Users
- Find the team member and click the three dots (...)
- Select Editfrom the dropdown
- Update their role selections
- Click Save changes
Why it matters 📈
Role-based permissions solve key challenges for growing organizations:
- Protect donor trust:Keep sensitive supporter data secure by limiting access to appropriate team members
- Empower volunteers safely:Allow helpers to manage specific campaigns without exposing financial data
- Control finances:Restrict financial operations to authorized personnel only
- Scale your team:Easily add new members with precisely the right access level
Best of all, Roles & Permissions is available to all Givebutter users at no additional cost!
For more detailed information on roles and their specific permissions, check out our Help Center article about Roles & Permissions.
💡
Tip: Consider combining roles for leadership positions. For example, assign both Finance and CRM Manager roles to your development director for a perfect balance of donor insights and financial oversight.
New Features
- Event Ticket Flow v2.0 - We've completely rebuilt our ticketing experience! The new flow makes it easier for supporters to purchase tickets and creates a smoother experience across all devices. Plus, admins can now accept cash payments directly in the system.
- Instant Payouts for Eligible Accounts – Withdraw available funds to your connected bank account within 30 minutes—any time, any day—with a new instant transfer option, perfect for when you need funds fast.
- SMS for Fiscally Sponsored Organizations- Fiscally sponsored accounts can now apply for SMS capabilities, removing previous limitations and giving more nonprofits access to powerful text messaging tools.
- Enhanced Contact Management- Sort your company contacts alphabetically, filter by last donation date, and navigate between contact records using simple up/down arrow keys. We've also added new user roles for "CRM Manager" and "Finance" to better organize team permissions.
- Manual Winner Selection for Auctions– Take full control of your auction results by manually declaring winners for items with a “Buy Now” option. Ideal for hybrid events, offline bids, and handling VIP or special-case situations.
- Offline Payments for Auctions– Record cash, checks, and in-kind payments directly in your Givebutter dashboard. All auction payments—online and offline—now count toward your totals and reporting.
- Auction Item Export- Download your auction items as CSV files for easy reporting and analysis outside of Givebutter.
- Advanced Data Import- Import thank you messages and in-honor-of data when bringing in transaction records, plus get more contact data in your transaction exports.
Improvements
- Campaign Story Editor Upgrades- Added text size controls, anchor links, and alignment options to give you more creative control. Plus, we'll now warn you about unsaved changes so you never lose your work.
- Ticket Description Editor- Enhanced text formatting options including line breaks, lists, text sizing, and AI features to make your event descriptions more engaging.
- Streamlined Auction Experience- Cleaned up category displays by removing empty "Other items" sections and category titles when no live items remain. Added a "notify pledgee immediately" option for faster pledge communication.
- Engage Table Improvements- Engage tables now match the look and feel of other core tables, with better column controls and the ability to create segments directly within the recipient selection flow.
- Mobile Experience Enhancements- Better support for contacts without names, clearer custom field descriptions, and improved visual guides during ticket checkout. M2 card reader users get better feedback during firmware updates.
- Contact Management Polish- Activity feeds now show which specific user performed each action, making tracking changes and collaborating with your team easier.
Bug Fixes & Maintenance
- Fixed multiple workflow email triggers to prevent duplicate messages
- Resolved email preview inconsistencies so that what you see matches what gets sent
- Fixed mobile promo code auto-selection issues
- Corrected auto-bid triggers for auction items purchased via buy-now
- Improved Giving Hub donation flow on mobile devices
- Resolved transfer dialog display issues on the Payouts page
- Fixed ticket selection problems in Registration Fundraising
- Corrected campaign navigation on iPad Pro screens
- Added a verification system to catch stuck SMS/email messages
- Fixed payment banner blocking account creation
- Column controls on Engage tables
- Mobile app shows descriptions on custom fields
- Ability to create a segment during the recipient selection flow in Engage
- Various performance improvements and technical maintenance
As always, these updates are rolling out automatically to all Givebutter accounts. Questions? Our support team is here to help! 🧈
new
improved
Introducing our New Auction Improvements! 🎉🏆
We're excited to announce two new (and highly requested) features that make Givebutter's auction platform even more flexible and efficient than ever before!
NEW AUCTION FEATURES
1. Manually Declare Winner for Auction Items 🏆
Take full control of your auctions by easily assigning winners for items that have a buy now setting! This feature is perfect for hybrid events, accommodating offline bids, and handling special situations.
- Three payment options:Choose to charge saved payment methods instantly, send payment requests via email, or record offline transactions
- Perfect for hybrid events:Seamlessly integrate offline and phone bids within your online auction dashboard in Givebutter
- Special circumstances handling:Accommodate VIP donors, technical issues, or last-minute changes with ease

2. Offline Payments for Auctions 💵
Accept payment methods your auction attendees and bidders prefer, including cash, checks, and other offline options - all tracked directly in your Givebutter dashboard!
- Better record-keeping:Track all auction payments in one place regardless of payment method
- Multiple payment types:Record various offline payments including cash, check, in-kind, and more
- Accurate reporting:All payment methods are captured in your campaign totals and transaction reports

We're thrilled to announce the release of our completely redesigned ticket purchasing experience! Our new Event Ticket Checkout Flow v2.0 transforms how attendees buy tickets with a streamlined, mobile-optimized process that makes purchasing multiple tickets effortless while boosting your fundraising results.

What's New 🚀
- Intuitive ticket purchasing:🛒 Select multiple tickets with our streamlined checkout experience that shows a clear summary of all selected items, making it simple to manage group purchases.
- Simplified information entry:✏️ The new "Use this contact info for all tickets" option dramatically reduces data entry for multiple ticket purchases, solving one of the biggest friction points in the checkout process.
- Enhanced mobile experience:📱 Our fully mobile responsive design works flawlessly across all devices, perfect for all of your attendees who purchase tickets on their mobile devices.
- Improved promo code handling:🏷️ Clearer application of promotional codes increases successful discount usage with instant promo code validation.
- Streamlined payment options:💳 Simplified payment method selection with multiple options (Credit/debit card, Google Pay, PayPal, Venmo, ACH, check) creates an easy checkout experience.
- Smoother donation integration:💖 Improved donation add-on screen that helps organizations maximize both ticket sales and additional fundraising opportunities from their events.
- Better accessibility:💻 Enhanced keyboard navigation and screen reader support makes your events more inclusive for all attendees.
How to use the new ticket flow 📝
The streamlined checkout process guides attendees through a simple step-by-step journey:
- Select tickets:Choose ticket types and quantities with clear visual organization
- Add a donation (optional):Easily include a one-time or recurring donation
- Add Personalization:Credit team members, add designations, or include personal messages
- Enter attendee information:Quickly fill out details for the attendees for each ticket purchased
- Complete payment:Choose from multiple payment methods with a clear order summary
- Confirmation and sharing:Access tickets and share the event with others

Why it matters 📈
Event Ticket Checkout Flow v2.0 brings several advantages that will help your organization sell more tickets and raise more funds including:
- Higher conversion rates:Streamlined, mobile-optimized flow reduces cart abandonment
- Increased average order value:Easy bundling encourages multi-ticket purchases
- Enhanced donor experience:Premium purchasing experience with a better visual flow
- Stronger mobile performance:Fully responsive design works beautifully on all devices
- Improved fundraising results:Improved donation add-on feature maximizes every purchase
Best of all, this upgrade is automatically enabled for all Givebutter events with no additional setup required!
Checkout our Help Center article for more details on maximizing the new ticket flow's potential.
📋
Note: This update creates parity with our recently updated Donation Flow v2.0, ensuring consistent experiences across the Givebutter platform.
Say goodbye to scattered commitments and missed donations. With Pledges, you can track and collect 100% of promised donations, matching gifts, and sponsorships all while fostering stronger donor relationships.
- Quickly record a commitment:Instantly log pledged donations, matching gifts, and sponsorships as they are pledged, documenting key details of the commitment like timeline, amount, and notes.
- Never miss out on a donation:Collect 100% of promised donations with straightforward payment links that allow donors to easily pay online or link an existing transaction.
- Forecast fundraising efforts with greater accuracy:Track outstanding pledges, see the sum of outstanding and future donations.
- Nurture donor fulfillment:Send personalized reminders and establish flexible payment installments, ensuring donors fulfill their commitments with ease.

Creating a Pledge
Navigate to
Transactions
and switch to the Pledges
tab above the table. Select + Add pledge
and customize all the necessary details. Managing, Viewing, and Sharing Pledges
Once a pledge is created, click the three-dot icon and choose
View Details
. This allows you to preview or edit the installment schedule, view payment history, or update pledge settings.To access the pledge payment portal, click the
View icon
. For sharing options, use the Share Link
dropdown menu.
For more guided instructions on creating and managing Pledges, check out our Help center article.
Instant Payouts enables eligible accounts to withdraw available funds to a connected bank account within 30 minutes, even on weekends and holidays!

What's new 🚀
Instant transfer option:
Choose between instant or standard transfers to payout your available funds. - Instant payouts arrive in your bank account within 30 minutes any day of the week, any time of day, for a small fee deducted from the payout amount.
- Standard payouts arrive in 1-3 business days and are always free.
How to use instant payouts 📝
From the Payouts page in your Givebutter dashboard:
- Click Withdrawon a campaign with anavailable balance
- Instantwill appear automatically foreligible accounts*
- Select Instantfrom theTransfer optionssection
- Click the Transferbutton
- Receive fundsin your connected bank accountwithin 30 minutes
*Eligibility requires being a verified nonprofit account with at least 5 previous payouts and an
instant-eligible
connected bank account.Why it matters 📈
Sometimes you need your funds
right now
, even on weekends or holidays
. Now that is possible with Instant Payouts! For more information on using Instant Payouts, check out our Help Center article with detailed instructions, eligibility requirements, and limitations.
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