We’re so excited to share with you that starting today, you can
move donations (yes, even recurring ones!) between your campaigns
whenever you need to.We’ve heard from so many of you how frustrating it was when this wasn’t possible, and we've felt that frustration right alongside you. We’re truly sorry it took us this long, and we’re so grateful for your patience, your honest feedback, and for continuing to trust us with the important work you do every day.
What's New
To give you a little context: in the past, changing a donation’s campaign was technically impossible. Each campaign had its own separate payout balance, so moving a donation would cause reporting and balances to be incorrect. When we released single-balance payouts with Wallet, it finally removed that roadblock and let us build the flexibility you’ve been asking for.
- Update campaigns on transactions: 🔀 The campaign associated with an online donation transaction (including recurring transactions) can now be switched.
- Update recurring plans: 🔁 Recurring plans can also have the campaign updated, applying to just future transactions or all associated transactions.
How It Works
To update a transaction:
- Go to Transactionsin your dashboard
- Find the donation you want to update and select it
- Click the pencil button next to the Campaign name
- Select the new campaign
- Save — that’s it!
You can also update a recurring plan!
- Go to Transactions > Recurring Plans
- Find the plan you want to update and select it
- Click the pencil button next to the Campaign name
- Select the new campaign
- Choose to update future transactions or all transactions in the plan
- Save
Limitations
: Transactions that include event tickets, auction items, or other campaign-specific items can’t be moved. Those stay tied to their original campaign/event so attendance, fulfillment, and reporting stays accurate.Getting Started
Accessing this update requires using single-balance payouts.
Single-balance payouts
is a simpler, more flexible way to receive your funds. Instead of every campaign having its own locked “bucket” of money, all donations flow into one unified balance that belongs to your organization. This gives you total freedom to move gifts between campaigns (anytime!), cleaner reporting, and the ability to earn rewards with Wallet.How to switch to single-balance payouts
- If you signed up after September 24, 2025, you’re already on single-balance payouts and no action is needed — you can start moving your donations between campaigns today.
- If you joined before that, just head to your Payoutstab and follow the simple upgrade prompts. We’ll also switch you to Wallet at the same time so you can start earning APY rewards right away.
- Prefer to keep your existing bank setup? No problem — reach out to our Support team 24/7 and they’ll upgrade you to single-balance payouts without Wallet.
- Once you make the switch, there’s no going back to the old system — but we don't think you'll want to!
Thank you again for your patience and understanding while we worked to bring this to you. You inspire us every day with the incredible impact you’re making, and we’re honored to be part of it. Please keep the feedback coming — we’re always listening.