"Abandoned Cart" emails for donations
Max Friedman
Automatically follow up with donors and attendees who leave their email and/or phone number (via text-to-donate) but don't complete payment.
Log In
Z
Zaneeta Daver
This should be made a priority and added to all donate forms/processes. I just read the below and came to see if the feature existed in GB.
-----
Twenty minutes. One checkbox. $27,000.
That's what happened when one of my clients turned on a feature that was already sitting in their Fundraise Up account: the Abandoned Donation Reminder. A donor starts to give, closes the tab, and the platform automatically sends up to four follow-up emails to bring them back.
No custom coding. No agency. No complicated workflows. Just a feature they didn't know to turn on.
This is what it means to meet donors where they are — not with pressure, but with a gentle nudge at exactly the right moment. And it's a perfect example of what I keep seeing across nonprofits of every size: you're not short on demand. You're leaking it.
E
Ella Saunders Crivello
YES PLEASE. I keep hearing abotu Fundraise up doing this and dont want to switch... this would be huge
A
Arreon Harley-Emerson
OMG! Yes! I NEED THIS. Please?! It's been since 2019 and I really need this. Help! For real. This would be great!
S
Steven Whitehouse
Also track anyone who starts to make a donation and leaves their email in order to check on donation failures. Sometimes the donation process does not finish properly and the donor doesn't realize it. Other platforms have a Visitor list showing info about who did not complete a donation or payment. This could allow for a manual follow up, which may be a lot easier to implement than an automatic follow up as a first step. But this is critical. I have had two donors in the last couple of weeks whose donations did not complete for some reason. I later found out about it because they mentioned it to me. Otherwise I would not have known.
Liran Cohen
Merged in a post:
Donation Completion Reminders
Katie Harting
Text reminder (if using text-to-donate) and/or email reminders for people who started making a donation but did not complete the donation process.
Liran Cohen
marked this post as
open
Max Friedman
marked this post as
under review