Export CSV of Email & SMS Stats
Solaris Blackwood
Ability to export a CSV of unopened, bounced, unsubscribed, etc. instead of having to click through pages of information and record it manually.
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Stephen Guffanti, MD
I frequently get complaints that we don't send out our newsletter anymore. We, in fact, send the newsletter out on the 15th of every month. If I could download who isn't opening our newsletter consistently I would know who I should write to or call and tell them to check their spam. Once the spam is moved into their inbox the problem would be solved.
The Ability to export a CSV of unopened, bounced, unsubscribed emails would help us clean up our database. It is indispensible.
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Miranda Engholm Paul
This feature would be very helpful so we can measure who is actively engaged in our communications. We switched over from another provider which enabled us to do that and it definitely is necessary. Otherwise, engage emails/texts are great to use.
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Chris Biehn
This is a really important feature for us. Just a "select all" and "make a group" function would work to export the unopened, bounced, etc. Givebutter has the analytics there – we just can't do anything actionable with what's analyzed!
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Sarah Maldonado
Chris Biehn Totally agree! This data is SO useful but irrelevant if you have a large number of people with any labeled (opened, unopened, bounced, etc) and can't access in a report. Surprised this has not been planned yet!
Potential Use Case: We have an event coming up and after our auction email we noticed several people who have not purchased a ticket are interested in the auction items. It would be great to follow up with those people to get them to purchase a ticket! Alone, we have about 900 people who clicked. If this feature were available I would add them to a segment, and email or text that segment.
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Sarah Herlihy
This is a must-have. Parsing data by engagement is critical to effectively managing donor data. I'm having to resort to paging through the on-screen stats and writing down names. Terribly inefficient.
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Yvonne Tate
That would be extremely helpful and prevent us from sending what people may consider spam if they receive similar messages repeatedly.
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Matt Freeman
This is a must in order to maintain a database that is relevant
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Ossie Grigsby
Yes! With the analysis needs that exist, it is a must. Hard to believe this question was raised in 2021 and is still open.
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Robyn Silvestri
Would love this feature!
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Dawn Linnemann
This feature should be a base feature.
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Daniel Rod
Max Friedman Please consider adding this metric to the team member export. Every single metric is viewable for campaigns except for the visibility of automated emails entered by team members into their share & manage dashboard
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Daniel Rod
Max Friedman this should be base feature. Current team member csv exports include every other data point except the amount of emails that team members enter
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Daniel Rod
Liran Cohen
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