A way for users to delete their bank information & Stripe express account
C
Chad Armstrong
Stripe is informing customers that Express Connect accounts can only be deleted by the platform where the account was created (Givebutter) by making an API call with the account ID:
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A
Alicia Korich
We are being prevented from withdrawing our funds from Give Butter due to the inability to change our Stripe account connection. The original account belongs to someone who has left our organization and both Give Butter and Stripe say they can't change it.
A
Annie Schmitz
This feature really needs to be added.
N
Nicole Berman
Can't remove an incorrect payer account to add the correct one, if the correct account cannot be paid why would I move forward with the platform?
Sunny Ellis
Nicole Berman: You'll want to replace the incorrect information with the right info. You can use the instructions here or reach out to support@givebutter.com for further assistance.
B
Beth & Court Barbaglia
We incorrectly linked Givebutter to our business Stripe Express account but the funds from our fundraiser were going to a 3rd party organization. I don't want to/can't complete the Givebutter payout info on Stripe, so now Stripe won't give us ANY money connected for our actual business to Stripe Express. This is crazy. This really needs to be a thing so I can get Givebutter off our business account and get our other payouts. PLEASE.
M
Molly Nixon
This definitely needs to be remedied. After determining that Givebutter is not the right platform for me to fundraise I tried to delete all of my accounts and was told it wasn't possible to delete the Stripe Express account. I am very uncomfortable with the thought that my personal and financial information is still tied to Stripe Express because Givebutter hasn't set up the API process yet. Please get this worked out. Thank you.
A
Amber Moore
Our organization also has 3 of the same bank accounts showing, but only needs to be listed once. Very frustrating to not have control over our banking info. Stripe told me GB could resolve and GB tells me they can't. I've spent a lot of time trying to resolve. Now I'm in limbo with my accounts in la la land. Connection with Stripe IS very confusing and not user friendly at all! Makes me second guess using GB.
Yuriy Kuprikov
Would definitely prefer this fix to happen as our org has 3 accounts somehow and would like to have 1 only.
K
Keenan Johnson
The stripe interface is very confusing and it accidentally linked against my personal stripe rather than the business account stripe I meant to and I've been told by support that there is no way to fix this.
K
Keenan Johnson
This is is a product ruining lack of feature for me. I'll need to move to another payments processor if this is not resolved.