Allow orgs to remove/customize the "Allow [Organization] to contact me" checkbox at checkout
D
Darcy Brakeman
We're migrating our existing online donor base (whose emails we already have consent to contact) onto Givebutter. At checkout, the "Allow [Organization] to contact me" checkbox reads as a request for extra marketing communication — donors may assume it means texts specifically, which we don't send. Donors who are wary of getting texted are likely to leave it unchecked, even though they already agreed to receive our emails elsewhere. If they don't check it, it could break or limit our ability to communicate with them going forward on Givebutter, even though we have legitimate, prior consent.
Ask:
Ability to remove, hide, or reword this checkbox per organization, OR
Split the checkbox into separate email vs. SMS consent options, so orgs that don't text aren't penalized by a generic "contact me" framing that scares off willing subscribers.
Impact: Affects donor retention and communication continuity during platform migrations, not just new signups.
Log In
L
Leah Meyer
Just had this issue today - very loyal donors were unchecking this box and asking why they stopped getting our monthly newsletters
M
Monica Spears
I agree. We must be allowed to alter/control this function. On the current setting, if a donor checks this box thinking they are avoiding being on a randomly mailing list for future email, the system will not send them our Engage emails that we set up to thank donors - so they really only receive the generic Givebutter receipts - not a targeted thank you note appropriate for the donation being made.