Add offline payments for items won via bids
planned
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Trista Hemond
Currently, the "Record Offline Payment" feature in Auctions only works for "Buy Now" items, and we can't record offline payments for items won through bidding.
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Kelly McMahon
We must have the ability to record an offline payment/check for items won during an auction. We should not have to cancel and duplicate an auction item to delcare a winner and record an offline payment. This was an unexpected disappointment after our auction when trying to record payments sent in by check by our auction winners
Jordan Patrick
marked this post as
planned
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Robynn Coulter
This also needs to allow us to add a single payment made by check which covers multiple items won by the bidder AND accommodate a round up donation.
In my case, our bidder paid for 4 auctions with 1 check and rounded up her total donation to $20k. This had to be entered in 5 different transactions (painful) and does not allow for proper consolidated recordkeeping for the bidder.
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Kattie Kingsley
We had major issues at the end of our Auction with payment. Some accounts would not allow us to accept payment. We had to create separate transactions to work around this. I'm not sure why this happened with certain accounts/bidders and not others. It was a frustration. Then we could not manually update the account that the item was purchased, so they received emails saying a payment was due. Sometimes that led to duplicate payments that we had to refund. Basically, it was a mess. There should also be a way to turn off those emails without cancelling the entire event.